Privacy Policy
At luxforo, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.
By using our website or making a purchase, you agree to the collection and use of your personal data in accordance with this policy.
1. Information We Collect
We collect personal information from you when you use our website, make a purchase, or interact with us. The types of personal data we collect include:
- Personal Identification Information: Name, email address, mailing address, phone number, payment information, and other details needed to process your order.
- Payment Information: Credit card details and other payment information are processed securely by our payment processors.
- Technical Information: We may collect data such as your IP address, browser type, device information, and browsing activity on our website to improve your experience and analyze website performance.
- Cookies: We use cookies to track your preferences, improve the website’s performance, and enhance your shopping experience. For more information on cookies, see our Cookie Policy below.
2. How We Use Your Information
We use your personal data for the following purposes:
- To process orders: We use your personal details to process and fulfill orders, provide customer service, and communicate order status.
- To improve our services: We analyze customer behavior and preferences to improve our website, products, and services.
- To send marketing communications: If you’ve opted in, we may send promotional emails about new products, special offers, or other information we think you might find interesting.
- To comply with legal obligations: We may use your data to comply with legal requirements, such as tax or accounting regulations, or to respond to legal requests.
3. How We Protect Your Information
We take the security of your personal information seriously and have implemented reasonable physical, technical, and administrative measures to safeguard your data. These include secure servers, encryption, and other security practices to prevent unauthorized access or misuse.
However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your personal information.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations:
- Service Providers: We work with trusted third-party vendors and service providers to facilitate transactions, payment processing, shipping, and marketing. These providers only use your information to perform services on our behalf and are obligated to maintain the confidentiality of your data.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests, such as a subpoena or court order.
- Business Transfers: In the event that we merge with or are acquired by another company, your data may be transferred to the new owners as part of the transaction.
5. Cookies
We use cookies to enhance your shopping experience and improve the functionality of our website. Cookies are small files that are stored on your device and help us remember your preferences or track your activity on the site.
- Essential Cookies: These are necessary for the functioning of our website (e.g., to remember items in your cart).
- Analytics Cookies: These help us analyze how visitors interact with our website so we can improve the user experience.
- Marketing Cookies: These cookies help us deliver targeted ads based on your interests.
You can manage or disable cookies in your browser settings. However, please note that some parts of our website may not function properly if cookies are disabled.
6. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: You have the right to request copies of your personal data.
- Correction: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Deletion: You have the right to request that we erase your personal data under certain conditions.
- Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- Object to Processing: You have the right to object to the processing of your personal data under certain conditions.
- Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the information provided below.
7. Third-Party Websites
Our website may contain links to other websites. We are not responsible for the content, privacy practices, or the use of personal information by third-party websites. We encourage you to review the privacy policies of those websites before providing any personal data.
8. Children’s Privacy
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.
9. Changes to This Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. If we make changes, we will post the updated policy on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Luxforo
[Your Company Address]
Email: luxforo.customer@gmail.com phonenumber
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What is Luxforo?
Luxforo is a curated online store featuring trendy, high-quality products designed to elevate your lifestyle. We source innovative and stylish items that are both functional and elegant.
Where are you based?
We operate as an online business with a fulfillment network that ships globally.
Where do we ship from?
We work with trusted suppliers worldwide, and your order may be shipped from different locations depending on the product.
How long does shipping take?
Domestic Orders (Belgium & Nearby Regions): Typically 1 - 14 business days.
International Orders: On average, 1 - 30 business days, depending on the destination.
We try to improve in order to get our international supply under 2 weeks
How can I track my order?
Once your order is processed, you will receive a tracking link via email to monitor your shipment.
Do you offer free shipping?
Yes! We offer free shipping on all orders, unless stated otherwise on the product page
What payment methods do you accept?
We accept credit/debit cards, Visa, PayPal, Shop Pay, Google Pay, and more.
future goals: looking to add apple pay and crypto payments
Do you accept cryptocurrency payments?
Pay with Cryptocurrency (Coming Soon!)
At Luxforo, we’re always looking for innovative ways to enhance your shopping experience. Soon, we will be accepting Bitcoin and other selected cryptocurrencies as a payment option.
This means you’ll be able to enjoy secure, fast, and decentralized transactions when shopping with us. Stay tuned for updates on our official launch!
What is your refund policy?
We offer a 30 day money-back guarantee on eligible items. If you're not satisfied, contact us within the timeframe for a return or refund. More details can be found on our Refund Policy page.
My order arrived damaged. What should I do?
Please contact us immediately with your order number and photos of the issue, and we will assist you with a replacement or refund.
Can I cancel my order?
We process orders quickly. If you need to cancel, please reach out within 12 hours of placing your order. After that, we may not be able to cancel it.
Do you have a warranty on your products?
Many of our products come with a manufacturer’s warranty. Check the product description for details or contact us for more information.
How do I contact customer support?
You can reach us via email through our Contact Us page.
Do you offer bulk discounts?
Contact us for a custom quote.
Do you have an affiliate program?
We are working on launching an affiliate program. Stay tuned for updates!