FAQs
Frequently Asked Questions
We want your shopping experience at Luxforo to be as smooth as possible! Below, you’ll find answers to the most common questions about our products, shipping, payments, and more. If you can’t find what you’re looking for, feel free to reach out to our support team.
Click on a question below to reveal the answer!
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What is Luxforo?
Luxforo is a curated online store featuring trendy, high-quality products designed to elevate your lifestyle. We source innovative and stylish items that are both functional and elegant.
Where are you based?
We operate as an online business with a fulfillment network that ships globally.
Where do we ship from?
We work with trusted suppliers worldwide, and your order may be shipped from different locations depending on the product.
How long does shipping take?
Domestic Orders (Belgium & Nearby Regions): Typically 1 - 14 business days.
International Orders: On average, 1 - 30 business days, depending on the destination.
We try to improve in order to get our international supply under 2 weeks
How can I track my order?
Once your order is processed, you will receive a tracking link via email to monitor your shipment.
Do you offer free shipping?
Yes! We offer free shipping on all orders, unless stated otherwise on the product page
What payment methods do you accept?
We accept credit/debit cards, Visa, PayPal, Shop Pay, Google Pay, and more.
future goals: looking to add apple pay and crypto payments
Do you accept cryptocurrency payments?
Pay with Cryptocurrency (Coming Soon!)
At Luxforo, we’re always looking for innovative ways to enhance your shopping experience. Soon, we will be accepting Bitcoin and other selected cryptocurrencies as a payment option.
This means you’ll be able to enjoy secure, fast, and decentralized transactions when shopping with us. Stay tuned for updates on our official launch!
What is your refund policy?
We offer a 30 day money-back guarantee on eligible items. If you're not satisfied, contact us within the timeframe for a return or refund. More details can be found on our Refund Policy page.
My order arrived damaged. What should I do?
Please contact us immediately with your order number and photos of the issue, and we will assist you with a replacement or refund.
Can I cancel my order?
We process orders quickly. If you need to cancel, please reach out within 12 hours of placing your order. After that, we may not be able to cancel it.
Do you have a warranty on your products?
Many of our products come with a manufacturer’s warranty. Check the product description for details or contact us for more information.
How do I contact customer support?
You can reach us via email through our Contact Us page.
Do you offer bulk discounts?
Contact us for a custom quote.
Do you have an affiliate program?
We are working on launching an affiliate program. Stay tuned for updates!